Help Center

A: efactproc.com is a professional procurement platform for the global electronics manufacturing industry, created by Shenzhen Sawbor Technology Co., Ltd. We specialize in offering transparent and competitively priced procurement services, aiming to become your most trusted purchasing partner.

A: Our services encompass production tracking, product inspection, quality control, product validation, and freight management. We provide up-to-date market information from China to ensure quick and accurate access to information you need.

A: Our commission fees vary depending on the total purchase amount, ranging from 2.5% to 10%. For instance, if the total is less than $1,000, the fee is 10% of the total, whereas for amounts exceeding $20,001, the fee is reduced to 2.5%.

A: Yes, using PayPal incurs an extra charge of 4.40% + $0.30 per transaction, applied to the total sum of goods and shipping costs.

A: We deliver to almost every country worldwide, except where product restrictions or shipping limitations apply.

A: We offer various shipping options including express delivery, land transportation, sea transportation, and air transportation, tailored to different needs and budgets.

A: No, all applicable duties, taxes, including VAT, must be paid by the customer directly to the carrier or local customs upon delivery.

A: efactproc.com is not registered for the Import One-Stop Shop (IOSS), so we cannot provide an IOSS number for shipments to the EU. Customers are responsible for handling related VAT and import taxes.

A: You can reach us anytime at Info@efactproc for assistance with payment procedures, order status inquiries, and other issues.

A: All bank transfers must go through a company account, and we do not directly collect sensitive financial information, ensuring the safety of your funds.

A: Although we take precautions and use standard export packaging, risks still exist during transportation. We recommend purchasing shipping insurance to cover potential losses or damages. Insurance costs and terms should be inquired about at the time of ordering.

A: In case of product damage or loss during transport, you must file a claim within the timeframe specified by the insurer. We will assist you in the claims process, but the final decision rests with the insurance underwriter.

A: Select the required products on our website, add them to the cart, and follow the checkout process to complete payment. Payment methods include bank transfer and PayPal, with specific fees outlined in our fee structure.

A: Once an order is submitted and paid for, changes or cancellations may be restricted. Contact us promptly at Info@efactproc.com, and we will assist you to the best of our ability.

A: We implement rigorous quality control procedures, including supplier evaluation, product inspections, and pre-shipping checks to ensure all products meet high standards.

A: Should you receive a defective product, contact us immediately. We will guide you through the return process. Note that return policies are subject to specific terms and conditions.

A: If you encounter any technical problems while using our services, contact us at Info@efactproc.com, and our technical support team will provide necessary assistance.

A: If you encounter any technical problems while using our services, contact us at Info@efactproc.com, and our technical support team will provide necessary assistance.