Shipping & Handling Policy for efactproc.com
Destinations
At efactproc.com, we strive to make our products available globally. We ship to almost every country worldwide, with some exceptions due to product restrictions or shipping limitations. If your order cannot be shipped to your specified destination, our team will contact you to discuss alternative options.
To ensure smooth delivery, please provide your shipping address in English, which will facilitate easier reading and handling by the shipping company.
Delivery Information
We offer a variety of shipping methods to accommodate the needs of our international customers. Depending on your location and our available logistics options, you can choose from:
- Express Delivery: Fast and reliable, suitable for time-sensitive shipments.
- Land Transportation: Economical for shipments within close geographical proximity.
- Sea Transportation: Ideal for large or heavy items where transit time is not a critical factor.
- Air Transportation: Provides a balance between speed and cost for urgent deliveries.
If you do not specify a preference, we will select the most cost-effective shipping option within your chosen category. For special requests or specific channel preferences, please include detailed instructions in the 'Order Remarks' during checkout, and we will do our best to accommodate your needs.
We are committed to transparency and will clearly communicate the shipping costs and estimated delivery times to you before finalizing your order.
Insurance
The safety of your shipment is a top priority. However, it's important to note that you are solely responsible for all risks of loss and damage to your products during transit. Carriers, shippers, and other parties involved may have limited liability as per applicable laws and international treaties.
To mitigate these risks, we strongly recommend purchasing insurance for your shipment. We can provide insurance options to cover potential loss or damage during transit. Contact our customer service for insurance rate inquiries and to discuss the best coverage for your order.
Packaging
Our team takes great care in packaging your items for safe export. We use standard export packaging, which is typically one-way and suitable for most shipments. In rare cases where alternative packaging is needed, any additional costs incurred will be borne by us and calculated based on verifiable net costs.
While we do our best to prevent damage during transit, we cannot be held responsible for items that are damaged or lost. This is why we encourage insurance coverage.
Insurance Terms and Conditions
When you opt for insurance, the terms and conditions of the underwriter will apply. The coverage provided is generally limited to the declared value of the goods and is subject to the specific terms of the insurance policy. It is essential to review these terms to understand the extent of coverage and any exclusions.
Please note that all insurance claims must be filed within the specified time frame as outlined by the insurance provider. We will assist you in the claims process but remind you that the final decision on any claim rests with the insurance underwriter.
Conclusion
We are dedicated to providing a seamless shopping experience, and our shipping policy is designed to give you flexibility and peace of mind. If you have any questions or need assistance with your shipment, please do not hesitate to reach out to our customer service team.